Job Opportunity: Technical Support Engineer (Customer) Identifymobile Limited Download as PD:
وصف الوظيفة:
Technical Support Engineer (Customer) Identifymobile Limited Download as PDF Islamabad Pakistan Posted Date: 24 Dec 2020 Expiry Date: 24 Mar 2021
Basic Information » Total Positions 1 » practice: 2-5 Years » Job Type fulltime » Travel Required: Not Specified » Minimum suitable education Bachelors » income Range: Confidential » Gender: Any » Max Age Limit: 22-38 Years REQUIRED expertise customer support, mysql, technical support JOB DESCRIPTION Identifymobile Limited We are looking for Technical Support Engineer (Customer) The function: The function will involve the following: » Provide customer support via messaging and em ail to enterprise customers » Ensure issues are logged and tracked through& nbsp;to resolution » Diagnose root cause of issues using internal& nbsp;tools » Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) » Provide prompt and accurate feedback to custo mers » Use internal tools to proactively monitor ser vice levels for customers » Maintain good relationships with customers » Proactively share ideas, and best practice wi th a continuous focus on improvement, and ;finding new and better ways to contribute&nbs p;to the on-going growth and success of o ur business Requirements: » Excellent interpersonal expertise and able to ;work with remote team members » Excellent problem solving capability » Hands on practice of Linux, MySQL, AWS C loud services » Familiarity with programming languages such as&nbs p;java and NodeJs » availability to learn new technology areas » Some expertise of mobile telecommunications and&nb sp;SMS would be preferred Education / practice: » Graduate or Post Graduate in significant disc ipline » Minimum 2-5 years of practice in mobile communications/networking area » Candidates must have good verbal and written& nbsp;English 0 40 hours per week Information Technology » 2-5 Years » fulltime » Bachelors » 22-38 Years » We are looking for Technical Support Engineer (Customer) The function: The function will involve the following: » Provide customer support via messaging and em ail to enterprise customers » Ensure issues are logged and tracked through& nbsp;to resolution » Diagnose root cause of issues using internal& nbsp;tools » Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) » Provide prompt and accurate feedback to custo mers » Use internal tools to proactively monitor ser vice levels for customers » Maintain good relationships with customers » Proactively share ideas, and best practice wi th a continuous focus on improvement, and ;finding new and better ways to contribute&nbs p;to the on-going growth and success of o ur business Requirements: » Excellent interpersonal expertise and able to ;work with remote team members » Excellent problem solving capability » Hands on practice of Linux, MySQL, AWS C loud services » Familiarity with programming languages such as&nbs p;java and NodeJs » availability to learn new technology areas » Some expertise of mobile telecommunications and&nb sp;SMS would be preferred Education / practice: » Graduate or Post Graduate in significant disc ipline » Minimum 2-5 years of practice in mobile communications/networking area » Candidates must have good verbal and written& nbsp;English APPLY NOW
